East Lothian Community Alarm Telecare Service (ELCATS) is a landline, telephone-based system which you can use to summon help, call assistance, or give you reassurance 24 hours a day, 7 days a week, 365 days a year.

The main role of the Community Alarm Telecare Service is to obtain help for an older or disabled person when an emergency arises.

The user has a pendant button that is worn around the neck or on the wrist, which is connected to an alarm receiving centre, where there is always a call operator on duty to respond immediately. The service relies on a network of local contacts and, where possible, they require you to provide them with the names of at least two local key-holders, who can be called upon if required to check on you.

To help you and your key-holder further, the service is supported 24/7 by response staff from East Lothian Emergency Care Service (ECS). The call operator can call them out to assist you and/or your key-holder if required.

The pendant has a range of about 50 meters and will cover the area of the average house and garden.

There is a small charge for this service.

East Lothian Community Alarm Telecare Service (ELCATS) is a landline, telephone-based system which you can use to summon help, call assistance, or give you reassurance 24 hours a day, 7 days a week, 365 days a year.

The main role of the Community Alarm Telecare Service is to obtain help for an older or disabled person when an emergency arises.

The user has a pendant button that is worn around the neck or on the wrist, which is connected to an alarm receiving centre, where there is always a call operator on duty to respond immediately. The service relies on a network of local contacts and, where possible, they require you to provide them with the names of at least two local key-holders, who can be called upon if required to check on you.

To help you and your key-holder further, the service is supported 24/7 by response staff from East Lothian Emergency Care Service (ECS). The call operator can call them out to assist you and/or your key-holder if required.

The pendant has a range of about 50 meters and will cover the area of the average house and garden.

There is a small charge for this service.

From your answers you have indicated that noise from your neighbours is regularly disturbing your sleep.

Further information regarding noisy neighbours and anti social behaviour is available on the East Lothian Council web site, which you can visit by following the link here.

You can also report anti social behaviour by using the information below.

Contact information
Website: East Lothian Council
Email: asb@eastlothian.gov.uk
Phone: 0845 604 8518

If you have any continence issues you can either ask your doctor, or another healthcare professional in your GP surgery, to refer you to the Lothian Health Continence Service.

You can request an assessment for yourself or someone you care for by contacting a community nurse or your GP in your local Surgery.

If your are assessed as needing a product solution to help you with your incontinence, Lothian Health can arrange to deliver the products to you free of charge. Delivery drivers operate from clearly marked NHS vehicles, are uniformed and display identification.

Diabetes UK has a range of support groups and web links which provide a wide range of support and information to people with diabetes and their families. To find out more, please use the information below.

Contact information

Website: Diabetes UK Scotland
Email: scotland@diabetes.org.uk
Phone: 0141 245 6380
Address: The Venlaw, 349 Bath St, Glasgow G2 4AA

Website: Diabetes UK, the Edinburgh Group

For useful links to NHS leaflets about foot care for diabetics, please visit https://www.diabetesinscotland.org.uk/publications/.

You have indicated that you would like to rent a commode.

You can hire a commode locally from The Red Cross for a maximum of 6 weeks. The commode hire requires a small deposit and a donation is to be paid on return of the commode. You can keep the lid and commode pan. This must be collected in branch. 

To find out more and get in touch, please use the details below.

Contact information
Website: Red Cross
Phone: 0131 660 9372
Address: 131 High Street, Dalkeith, EH22 1BE

The opening hours for The Red Cross, Dalkeith branch are:

Monday - 10am to 12pm, 1pm to 3pm
Tuesday - Closed
Wednesday - 1pm to 3pm
Thursday - 10am to 1pm, 5pm to 7pm
Friday - 10am to 12pm, 1pm to 3pm
Saturday and Sunday - closed

The Disabled Living Centre offers free and impartial advice about a wide range of assistive equipment including dressing aids. The OT there can advise and demonstrate specific equipment and there may be the opportunity to trial equipment as well.

The service also has an extensive range of catalogues and leaflets relating to daily living activities, as well as a list of local suppliers. 

For more information or to book an appointment, please use the details below.

Contact information
Phone: 0131 537 9190
Address: SMART Centre, Astley Ainslie Hospital, Edinburgh, EH9 2HL

The Upwards and Onwards film can be found on NHS Inform and explains several things to do with falling.

For example:

• How to get up from a fall.
• What to do if you can't get up.
• How to prevent falls.

You can either watch the whole film or a specific section.

Visit www.nhsinform.scot and search for 'What to do if you fall' to find the videos.

There is also a leaflet attached which describes how you can help someone if they fall.

Associated materials

• What to do if someone falls

You might benefit from being shown how to use a dressing stick.

The Disabled Living Centre offers free, impartial advice about a wide range of assistive equipment including dressing aids. The OT there can advise and demonstrate equipment and you will be able to trial a dressing stick. 

If you'd like to find out more or book an appointment, please use the following information.

Contact information
Phone: 0131 537 9190
Address: SMART Centre, Astley Ainslie Hospital, Edinburgh, EH9 2HL