Frequently Asked Questions

This is the Access to a Better Life in East Lothian Frequently Asked Questions (FAQ) page, where you will find information on a range of different topics. When using this website you can view useful tips and information at every stage, but this FAQ has additional information such as more thorough explanations, contact details, etc. Click on the questions below to reveal their answers.

Using Access to a Better Life in East Lothian

General info and tips for getting started with Access to a Better Life in East Lothian.

What is Access to a Better Life in East Lothian?

Access to a Better Life in East Lothian is powered by the ADL Platform. The ADL Platform is a simple visual tool designed to help an individual and/or their family to understand how to shape progress against certain milestones (such as improving your performance with a certain task). By answering a few questions you can map your development against the ADL Platform and receive advice on any particular area of need.

The ADL Platform is designed to match you to products and services specific to your/your family member's individual needs. It is also a localised service, so any clinics and appointments made should be in a convenient location for you.

The ADL Platform is designed and managed by ADL Smartcare Limited. You can learn more about the ADL Platform and how it can help you here.

I'd like helpful tips along the way as I use Access to a Better Life in East Lothian

As you progress through Access to a Better Life in East Lothian you can access helpful tips and tricks along the way using HAVA. Whilst using HAVA, select the "Can you help me with this page?" option. This will fold out a box with tips that are relevant to the section you are currently viewing. Any extra help can be found here in this FAQ.

On the LifeCurve, I can't remember how long ago it was when I could last do a task unaided

If you can't remember the exact date, please enter a rough timeframe that you think is close to the actual time. The date doesn't have to be precise, but they should be approximate to give a close-to-accurate representation. We use this information to determine which tasks are of greater need to you.

Your Account

Create an account with Access to a Better Life in East Lothian to save your results for future reference and to track your progress towards your goal. Find additional information here.

Do I need create an account to use Access to a Better Life in East Lothian?

You don't need to create an account to use Access to a Better Life in East Lothian but you may miss out on a lot of useful features. Having a Access to a Better Life in East Lothian account gives you complete access to all of our assessments, health and living advice, product recommendations and more. Creating an account is also a great way to keep an eye on your progress. All of your past assessments can be viewed through the account section and you can also mark items for future use.

How do I create an account?

To sign up, click on the "Sign In" link in the menu. Using the "Create a New Account" form, enter your name, email address, post code and password. After reading the terms and conditions, press the "Sign up" button (provided that you agree).

What sort of personal information do you keep & what happens to any information I submit?

We only store information that you send us, such as your name, email address and your ADL Platform results. We do not share your details with third parties except where relevant and you will be notified if and when this occurs. For more information please see our privacy policy.

I've forgotten my email or password

If you have forgotten your password, you will need to reset it to gain access to your account. You can do this on our Password Recovery page here. Your username is going to be the email address you used to create an account.

I'd like to edit my account details, such as my name and email address

To edit your account details, click the "edit" link on the account page (you will need to be logged in first). Here you can change your name, email address, home address and phone number.

I'd like to delete my account

Currently, if you would like to delete your account you will have to contact the creators of the ADL Platform, ADL Smartcare Ltd, through the contact page. Please include the nature of your request, the email address you signed up with and your contact details. Your request should be dealt with within 2 working days.

Contact

Can I receive phone support?

We currently do not offer telephone support directly through Access to a Better Life in East Lothian. Help is offered on every page for each stage of the ADL Platform and you may be able to find answers to any additional questions you have here in the FAQ. If you need additional help, please get in touch with your council through the contact page and a representative will be in touch with you as soon as possible.

I am a member of the public and I would like more information on Access to a Better Life in East Lothian

If you have any further questions or queries, please feel free to send a message via the form on the Contact Us page. You can also contact your local authority or GP (depending on who recommended the ADL Platform to you).

I am a health care representative, occupational therapist or GP and would like more information on Access to a Better Life in East Lothian

the ADL Platform is provided by ADL Smartcare Limited. If you would like further information, please contact ADL Smartcare via their website adlsmartcare.com.

I represent a local authority and I would like more information on Access to a Better Life in East Lothian

the ADL Platform is provided by ADL Smartcare. If you would like further information, please contact ADL Smartcare via their website, adlsmartcare.com.

Troubleshooting

The website doesn't load on my computer, smart phone or tablet device

Please use contact us with the details of the issues you are facing, the possible cause, the type of device you are using and any other details that may be useful in solving the issue.

My mobile phone or tablet device won't let me open/download PDF files from Access to a Better Life in East Lothian

This is often due to the way your phone or tablet device is set up. Please ensure that your web browser has permission to access your device's storage and that pop-up windows are not blocked. You may also need to check that JavaScript is allowed. These settings can normally be found within your web browser app (such as Chrome, Safari, etc) on your device, otherwise they may be found in your phone's settings.

I couldn't find the advice I was looking for/my area of need is missing from Access to a Better Life in East Lothian

We are always expanding on our research and information, but if you feel that the ADL Platform is missing something then we would love to hear from you. Please contact us directly through the Contact Us page here.